My game is crashing, what do I do?

Your game may be crashing due to low RAM on your device. Force close any other apps running in the background in order to free up as much RA...

Why don't I get Energy in the Daily Scoop?

Energy and every other resource are being delivered properly during the event. These values are updated before the animation takes place, so...

My item has disappeared. What now?

While sometimes it might seem that items disappear, what usually happens is that these items are used on tasks, sold, or merged. Our team is...

Error Code 1312

You may have seen the error 1312 when opening Merge Mansion. To fix it, update your game manually via your application store. Once updated, ...

My game has reset. What do I do?

To access Merge Mansion, please update the app via your app store. We're sorry for the trouble.To refresh for updates:Google Play: Open the ...

My Merge It Up points are not being counted

There's an issue with the "Merge it Up!" offer, if you have the event "Auto-Merge Madness" activated, you won't get points: This is a known ...