There might be several causes on why the reward couldn’t be granted.
To make sure that everything in your way is fine, follow these steps:

- Make sure you have a stable internet connection before starting to watch Ads.
- Watch the ads long enough. When you see the “X” or the “ ” Icon in one of the corners of the game, it means that you have watched the ad long enough.
- Tap on that icon to close the ad properly and get your reward.

*Mind that sometimes you have to press several times in different closing icons.
**Do not use the “Back” Button from your device to close the Ad.

When downloading an application from an Ad, don’t spend too much time outside Merge Mansion.